When troubleshooting a battery or charging issue on a laptop, it can be helpful to have a report on the health of the battery itself. This can help determine if the failing component is the battery or the power brick.
- Open Command Prompt (does not need to be admin)
- WinKey + R >> type “cmd”
- Enter command
- The command will create a Battery Life Report and save it to C:\Users\<username>\battery-report.html.
- If the battery is fully discharged and cannot hold a charge any longer, the report will indicate that.