Join Us! For our bimonthly Educational Series Workshop- Business Productivity 2.0

Each workshop focuses on technology that impacts your business the most.  Through this online workshop, you will get a chance to interact with other business owners and executives and have direct access to our top engineers.  AND we will buy a “virtual” lunch through GRUB HUB!


Business Productivity 2.0

You asked for an in-depth workshop on Microsoft 365 

In this workshop, we will drill down in three key areas:

  • Adoption—Helping your team incorporate the tools in their daily tasks
  • Access—Answering the questions: Where are my documents stored?  How can my team access and collaborate with them securely?
  • Tips and Tricks—Ways to maximize usage and productivity

If you have attended the Microsoft 365 Productive workshop and would like to see more, OR if you are just interested in helping your team in these areas…


Thursday November 18th

12:30–1:30 MT

Register HERE:

Workshop Registration

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Q and A With Brett Ammerman

What helped you decide to found/become an owner of Optimum Networking?

That is a great question. I worked at a large cooperation (CH2MHill) for a number of years, and at the beginning of that run, quite coincidentally, I worked with our founders Joe Turnbough and Tracy Huntzinger. Just as I started there, they left to start Optimum Networking.  I continued for another 18 years and had a great run. I always kept in touch with Joe and Tracy, and they even did some contract work with me from time to time.  They are really great guys so there was no reason NOT to stay in touch with them both personally and professionally.  It was a great relationship all the way through.  When it was time for me to leave, I knew I didn’t want to work for another large organization again. I wanted to go someplace where I could make a difference.  When I reached out to Joe and Tracy, it was exactly what I was looking for.  We truly complement each other. I can’t imagine working anywhere else after the last eight years.  We are like brothers here who can finish each other’s sentences.  Optimum Networking is a great place to be.

As an owner of Optimum, what are you most proud of?

That’s an easy one.  For me, Optimum is a second family. This is not only between Joe, Tracy and me but with all of our employees.  We care about each other.  Everyone is willing to help each other succeed. On the job, we help each other by readily sharing information.  If some needs help outside of work, we are all ready to lend a hand.  Our team really cares about each other, and that flows right over to our clients.  You can really tell a lot about someone’s personal relationships by how they treat people in their professional relationships.  The family we have created here is something I’m really most proud of. We have a great company that does a lot of cool things, and the people are really the best investment we make.

What are some of your favorite memories over the years?

There are so many!  The chili cookoffs, pumpkin carving contests and our summer picnics are great. Pulling a rabbit out of a hat for our clients in a tough situation is very intriguing as well.  I think one of my favorite memories was last spring when COVID hit, and one of our clients needed something from Optimum badly to get through a tough spot. There weren’t a lot of options, so Tracy (Huntzinger, co-owner and founder) and I jumped in a truck and drove out to Texas for a week.  We helped finalize the transition for an acquisition and got them out of a real tight spot. There were some severe penalties to pay if we couldn’t get this transition done. Flying wasn’t an option, so we just had to make it work. Sometimes you just have to make lemonade out of lemons, and it turned out to be a win-win for everyone.  We got the chance to do some really cool stuff and we had a lot of fun.  That is one of my best memories.

You’ve been doing this a long time. What keeps you fresh and “in the game?”

I’d have to say that initially when I started in IT, it was more of a challenge to see if I could understand things.  The more I did it, the more I realized that I enjoyed learning. The technology landscape is always changing.  That means that here at Optimum Networking, we need to stay current, or we fall behind very quickly.  One of my roles is to keep us in front of that technology curve.  I’m in “the catbird seat” so to speak.  I get to check out new services and there is a lot of great tech out there that I get to evaluate for our team and for our clients too.  It never seems like I’m working, and that is the best job you can have when you enjoy what you do. It is not like a 9-5 job. where you just put your time in. Tech has always been fun for me and to be able to do what we do here at Optimum and help our clients succeed in their business through technology is just icing on the cake. It’s a fun job to have.

If current or future clients need to know one thing about optimum, what would it be?

I’m going to go back to what we talked about earlier.  The culture at Optimum is what sets us apart from the competition. We are a family, and this means you can lean on each other in a tough situation. There isn’t anyone here that wouldn’t give you the shirt of their back if you needed it. Our Optimum Team works hard for our clients, and we try to have fun while doing it. We spend a lot of time at work, and it is good to have friends you can count on around you. We share our knowledge. A lot of IT engineers can be egotistical. They want to be “the man” and “the one who solves the problem”.  That’s not the case here. We only get better if everyone gets better. We don’t want to leave anyone behind in the tech game. We are very family oriented, and we like to help each other succeed. I think that is the best culture you can have whether that is here at Optimum or at one of our clients or vendor partners. We are very culture oriented and want to make sure things are a good fit. We will do everything we can to make sure Optimum is a successful place for us and our families, and for our clients as extended families.



Who Is the Best IT Company in Denver, Colorado?

Consider: You want to work with the best IT company in town – how do you choose? 

I am Jonathan Defez, Business Development Manager at Optimum Networking, Inc.  

In my role at Optimum, I want companies to have complete confidence in choosing the best company to provide their IT support today and long into the future. In our industry, I believe it is critically important that you choose an IT Support provider that fits your IT needs, your budget, your culture, and who you can develop a long-term trusted partnership with.

The truth is, selecting an IT Support provider is one of the most important business decisions you will make.

As I network throughout Colorado and speak with prospective clients, these are questions I ask folks to consider:


How important are Cybersecurity and Backups to your company?

The security of your data and back-ups is a critical factor in the decision-making process.  Look for IT Support companies that have a comprehensive, layered Security as a Service (SaaS) offering. This will include a dedicated team of skilled IT engineers who focus on keeping your company and your data safe and available to you. You should have confidence that you can sleep at night because your IT company has you covered.

The IT company you partner will take the necessary actions to ensure their own cybersecurity as well.


What are your IT needs today?  What is your IT strategy looking 3-5 years out?

Different IT needs require different approaches. Start with assessing how much IT support your employees need and how quickly they need it.  The IT company you choose should offer multiple levels of care that is scalable to meet your growing/changing business needs.

At Optimum Networking, we provide a “Managed Services” support model that includes:

  • Remote Support Desk assistance for immediate day-to-day employee needs (Monday – Friday)
  • After Hours On-Call
  • IT equipment purchase, build and deployment to local specifications
  • Technical/IT related project design,
  • Server management (back-ups, patching, security monitoring)
  • Security training
  • Multi-factor authentication
  • Onsite support as needed
  • VCIO (Virtual Chief Information Officer) strategy support
  • Redundancy & Disaster Recovery


What is your annual IT budget?

Consider your overall budget and “best practices” in your industry for allocating dollars to support your overall IT needs proactively and day-to-day.

  • Equipment replacement schedule
  • Licensing
  • Office growth/moves
  • Employees working in office & remote


Do you need an onsite engineer, or is a Support Desk staffed with IT professionals sufficient?

This may sound like a technical question at first, but it truly comes down to your culture and budget.  With the advancements in remote and proactive monitoring, your IT company should be able support you in the most cost-effective way and be ready at a moment’s notice to change gears and make an onsite visit when needed.

A related question is whether you may need after hours support considering the nature of your business. Most companies can work with afterhours support “as needed” but other companies require dedicated engineers 24/7.


Should I hire a full time IT engineer?

It is important to ask this question when companies are growing quickly, especially if the growth plans include reaching 50-200 employees. It is often helpful to have someone in-house that is dedicated to IT, understands the technology vision, and is onsite and available when needed. Another option would be hiring a team of IT engineers like the ones from Optimum Networking. This gives a much broader spectrum of expertise without the financial burden of a full-time employee. The contract can flex up or down depending on growth and provide a team of Support Desk engineers for both local and remote employees.  Companies also benefit from IT experts who have worked on the business side of IT for decades. Keep in mind that one IT engineer–no matter how sharp they are—will know as much as a full IT Team.

Sometimes companies opt for the best of both worlds, hiring an internal IT Manager AND an IT team like Optimum Networking.  The IT Manager and Optimum Networking Engineers work as a team to help reach the company’s IT goals. In these cases, Optimum Networking customizes plans for our clients, working closely with the in-house IT Manager.


Does my IT company fit my values?

Companies invest a tremendous amount of energy in their culture, and it is critical that they work with organizations that have done the same. For this reason, it is best to work with companies that share core values. Optimum Networking’s mission is “Helping People Succeed with Technology”, and we achieve this through the core values of:

Integrity. – Trust. – Optimism – Gratitude – Commitment – Service


So, what is the answer?

It is important to be confident in this critical decision. After doing the research, decide which option best meets the company’s needs, budget, and culture.  Optimum Networking is an ideal fit for clients who:

  • Want partnership with their IT provider
  • Understand the critical nature of Cybersecurity and Backup Systems
  • Values a proactive, team approach
  • Has a budget for a flat, all-inclusive plan

Companies that share these values will consider Optimum Networking as one of the best IT companies in Denver Colorado. 

Q&A with Tracy Huntzinger

Q: What helped you decide to found/become an owner of Optimum Networking?

A: When I was working for a former employer (CH2MHill), I was in a meeting with all the regional coordinators from across the country. Every office had someone who took care of servers and systems. A company came into the meeting and said: “Hey, we can outsource that for you. We can do all of the same things your internal people are doing, and you don’t need the staff.” I thought “That can’t be very beneficial financially, because that company needs to make a profit.” Basically, they are just going to hire our people and mark up the price, so what is the real benefit there? I could not even believe they were having the conversation with them. Then the outsource engineer said to our CIO “we can outsource all your networking too”. I was the Network Manager. I looked over at our CIO at that point, and he quickly said, “no, no, no….” It was at that point I decided that when it came down to it, I wanted to be the outsourcer, not the outsourced.

That is what got me moving. I always wanted to run a business and I thought: “this is my chance”.


Q: What role did meeting Joe Turnbough play?

A: It was very important. Meeting Joe was a very interesting story. The management asked me if I wanted to interview Joe to be my assistant, and I said “no”. I was in on a previous interview, and they did not listen to my feedback. I told them that the person was not truthful with their resume. It turned out, that person did not work out. So, with Joe’s interview, I told them to go ahead and hire him and I would do my best to work through it. They hired Joe, and I don’t know what they told him about me, but he thought I would be very hard to work with. When he started, I introduced myself and shook his hand. He was surprised because he had already painted a picture in his mind of the type of person I was going to be. We started talking about hobbies, common interests and that we both wanted to start a business. We became friends within the first five minutes, and I could tell right away that this was someone I could go into business with. I could tell he was serious. It wasn’t a month or two later when I finally said, “let’s do it”, and he said “OK”. We went to dinner that night and we talked about how we would pull it off. We shook hands and that was it. We didn’t have a legal agreement drawn up between us for the first 15 years of building the business.


Q: As an owner of Optimum, what are you most proud of? 

A: I’m most proud of the tenacity and perseverance we have to keep going. For a lot of people, when things get rough, they want to walk away. There were a lot of stressful times, but Joe and I both dug deep and said, “we can’t do that”. When we started, I was married, and we did not have a family. Now, 26 years later, I’ve raised 22-, 20- and 17-year-old children, and they get to see that I stuck with something in hard times and good times. Hopefully, that is a lesson for them. I’m proud that I’ve created a legacy of sticking it out.


Q: What are some of your favorite memories over the years?

A: Joe and I are friends, so we’ve done things personally as well. One time Joe and I took our wives on a “mystery trip” through American Airlines. You just show up and you don’t know where you are going. There were many possible destinations: LA, Vegas, Orlando, but the one place we hoped it would not be was…Tulsa, Oklahoma. Of course, we ended up going to Tulsa, Oklahoma. We made the best of it and still had a lot of fun. We’ve taken many motorcycle rides and airplane trips through the years. We have shared business success when you win a big client or land a big project. There are a lot of great memories, and sometimes Joe and will sit and laugh with each other. It is a good thing we can laugh because sometimes things are funny now but, at the time, they were not so funny. It is powerful to be able to look back at some of the more challenging times and know that we have learned from them.


Q: You’ve been doing this a long time. What keeps you fresh and “in the game”:

A: Our perseverance and tenacity to succeed over 26 years creates energy and momentum towards the future. For many years, I’m the last one out before the Christmas Holiday. As I’m shutting things down, I look around and it surprises me every time what we have built here. I’m thrilled to look at this, and then I think “it could be so much better”. That’s what makes me want to keep going. When you start building a house, you don’t stop before the roof is on. Once the roof is on, you don’t stop there either. You are always building and improving. There is no end to where we can go with this company. The sky is the limit!  


Q: At company meetings, you often say “This is the best team we ever had” and you always mean it sincerely. Does this mindset help keep you fresh?

A: Yes, because we are always reinventing ourselves. We are getting better. The company is getting better. The team is getting better. The clients are getting better. Technology is getting better. Twenty-six years ago, there was no such thing as a Managed Service Provider (MSP). It was much harder to manage workstations and servers remotely like we do today. So, every year the technology allows us to improve. Back then, there were not many people in IT. Now there are many people, and it is much more competitive. When you look at some of the people we hire, you say “wow, you can do that?”. Looking at what we have done here at Optimum is phenomenal. That is why we are always getting better. We are more diverse and more skilled and more educated than ever before. We just keep getting better.


Q: What is one thing that clients need to know about Optimum Networking:

A: Perseverance! We don’t give up. That can be translated in a lot of ways. We don’t give up in business, and when a client has a problem, we keep going until we find a solution for them. We always say in meetings that we care, and we care so much that we never give up. You can care all you want, but that does not always mean that you never give up. There is something in my DNA, and Brett and Joe’s DNA that does not quit. We don’t know how to quit. One of the worst things for me is when I feel like we are at the end of the road, and I don’t know how we are going to get through this. At these times we all get creative and always find a way to get through. That keeps us going and keeps us fresh, knowing there is always a solution within our team. We just never give up!

Cyber Security Data Protection Business Technology Privacy concept

Cyber Security

Optimum Networking Cybersecurity Blog 2021

Much has been communicated about cybersecurity over the past several years.  Blogs, whitepapers, workshops, and entire conferences have been dedicated to this subject. The information ranges from highly technical to alarmist “scare tactics”.  This blog will strive to deliver the information in layman terms and realistic threat parameters. The question remains for the small to mid-sized business owner: “what reasonable steps do I need to take to protect my employees and clients?”

The answer to this question varies greatly, depending on your industry, regulatory requirements, how much personal information (PI) you handle.  The proprietary nature of your business is also a factor.

ALL businesses, including yours, must address these key areas:

  • Awareness
  • Layered Security
  • Backups
  • Cyber Liability coverage


Cyber threat awareness is the most basic element, and it can be the most overlooked.  You as a business owner may be very conscious of the threats out there, but what about you employees? Your vendors? Even your clients?  We know that human error is the #1 cause of all security breaches.  Think of it this way: you could spend thousands of dollars on the most secure vault in the world, and it will not do any good if someone leaves it open or puts the combination on a sticky note next to it.  You educate your employees about many things from customer service to company policies. Cybersecurity awareness training may be the most critical point you address today.

It is also incumbent on you as a business owner to understand the regulatory requirements of your industry.  Whether it be HIPAA for health care companies or CMMC for DoD related industries, you and your security provider must be to be up to date on the ever-shifting rules and regulations and be prepared for reviews and security related audits.

Layered Security:

You, as a business owner, might be looking for the “magic bullet” to address all their cybersecurity needs.  You may say “I have a firewall”, or “we have installed antivirus”. “Isn’t that enough?”  The truth is that unless you have a multi-tiered approach that fits your business and how it operates, you probably need to do more.  Here are some points important to consider:

Is your firewall considered “next-gen”? Is it up to date on current threats, policies and patches?  If it is five or more years old, chances are it is not. Firewalls require constant policy updates and patches to remain secure. Monitoring the firewall on an ongoing basis is also critical. Despite this, a firewall is helpless to protect employees working from home or remote locations. If these employees are breached, the bad guys can use them to bypass your firewall and violate your most valuable digital assets.

Antivirus is also a necessary layer of protection; however, unless it is updated and monitored on an ongoing basis, it will not stop an attack. Additional layers of desktop protection are available including DNS protection, malware scanning and detection, internal monitoring, and most important Multifactor Authentication (MFA). We’ve all experienced MFA when we log into a secure site online and the system sends a code to our mobile device.  Some consider this an inconvenience while others see this as important protection from a cyber-breach. MFA tools are available for all business and are an essential layer to your cybersecurity platform.


The need for secured, monitored, offsite backups has always been a reality. Hardware has a risk of failing.  Systems age and can experience failure. Environmental hazards come into play. Human error occurs with alarming regularity.

Now, with additional cyber threats, backups have become even more critical. A ransomware attack—a hacker’s tactic of locking down systems and demanding payment–can be thwarted with a proper backup strategy. At minimum, a local backup is needed. This backup needs to be replicated offsite and the process needs to be monitored and tested on a regular basis.  For more information about backups and data recovery options, click HERE for a previous Optimum Networking Blog Entry.

Cyber Liability Coverage:

Cyber liability coverage is another basic requirement.  If you are in business, your facility, your equipment and even your key employees should be insured against a natural disaster.  Why? Because if you lost any of these things, or any of them were damaged for a considerable amount of time, you could lose your business.

The same is true, and even more critical for your information systems.  Your business relies on them, and they are not only under the same threat of natural disaster, but they are also under relentless attack (see the cyber threat awareness section).  Please contact your business insurance provider to make sure you are covered, and if you still have questions, we can put you in touch with experts who can help.

Awareness, layered security, backups, and cyber liability. This may seem overwhelming, but rest assured, we’ve got you covered.  The cybersecurity plan offered by Optimum Networking covers cybersecurity awareness training and layered security. It also includes secured, monitored backups.  You will find that this protection will help reduce the cost of cyber liability insurance.  Someday soon, services like this may be required for all business to qualify cyber liability insurance.

Please remember that you are not in this alone.  Click HERE (Please provide link to Free Network Assessment Form) for a free network assessment or call/email us at [email protected] 720-248-3580 x2.

Thank you.

Owner Interview

Joe Turnbough:

  1. What helped you decide to found/become an owner of Optimum Networking?

I decided to found Optimum Networking because I always wanted to become an entrepreneur. When I was a Marine, I used to build PCs and sell them on base to various other Marines. I really enjoyed doing this and I kind of had a bug for it. I realized when I got out of the Marines that bug never left me. I started working in computer engineering at CH2MHill as my first civilian job.  Shortly after this, I met Tracy Huntzinger who also had the entrepreneurial bug. He and I decided to start Optimum Networking and get into the IT business. Information Technology and business have always been a passion of mine. Coupling those things together seemed like the right thing to do.

  1. As an owner of Optimum, what are you most proud of?

I am most proud of the company we have built over the past 26 years. We started with hardly any capital, and we’ve been able to build up a great team of professionals. We have a great culture here; it is like a family where each of us cares about everyone else.  We get along very well, and work hard to provide tons of value for our clients. That’s what I’m most proud of.

  1. What are some of your favorite memories over the years?

My favorite memories center around the toughest challenges we’ve taken on. We have managed several mergers and acquisitions (for our clients). We recently had a client who purchased assets from another company. We had to untangle all of those assets and develop a solid design.  This design introduced new pieces, integrated old pieces, migrated all the data and got them up and running in their new environment.  There was a contract and budget we needed to work with called a Transition Service Agreement (TSA).  This required us to get the systems up and running within 90-120 days. We were up to this challenge and completed the work within that time frame.  We were nimble enough to work through this challenge and we had enough knowledge and experience to pull it off without a hitch. This is one of the things I’m most proud of.

  1. You’ve been doing this a long time. What keeps you fresh and “in the game?”

One of the things that keeps me fresh is looking at all the new technologies and tools out there.  Staying up to date with technology will always keep us sharp. To accomplish this, I joined a peer advisory group a couple of years ago. This allows me to sit down with other professionals across the United States that are also in the MSP (Managed Service Provider) space.  We openly talk about technology that work well and technology that do not work well.  We discuss different tools we’ve tried that are beneficial or not so beneficial. This helps us  focus on what it is most important, and validates what we are doing well or not so well. Also, it helps identify where we should be in the long term. It makes us work on the business instead of in the business.  If I wasn’t in a peer advisory group, I would be limited to working tactically inside the business. This forces me to step away and gives me a 30,000-foot view. This provides a better angle to work “on” instead “in” the business.

  1. If current or future clients need to know one thing about Optimum, what would it be?

I would say it is the “care factor”. We absolutely care about our clients and we really want to partner with them. We want our clients to know that Optimum is not just another vender. We are part of their IT team and we bring a lot of value and experience to the table. We have invested a lot of time and resources into our tools and the processes we deploy. I would like our clients to know that we are a partner with them, and we care about their technology strategy, data, information and business as much as they do.

Optimum Networking is Smiling Back at YOU!

Technical support is at the core of what we do at Optimum Networking.  We utilize the latest technologies, the best tools and best of breed hardware and hosted platforms.

When it comes right down to it, technical support is not only about technology.  It is about people supporting people. As a business owner, you want to be assured that in your company’s darkest IT hour, your IT support team will not only be competent and efficient, but they will also genuinely care about resolving your problem.


Optimum Networking is built around our Support Desk. The talented engineers on this team are broken into pods, each of which support a dedicated client list.  Engineers are trained to raise their hands if they are not able to resolve an issue quickly and ask their team members for support.  Our Support Desk hours are Monday-Friday 6AM-6PM with the on-call engineers filling in evenings, weekends, and holidays.

Our Support Desk engineers are handpicked for both their technical and people skills, and we implement ongoing training in both areas. They are also full-time employees.  We do not outsource our Support Desk offshore or to a generic call center. Because we do not outsource, we maintain the highest level of quality and the fastest communication to resolve some of the trickiest technical calls. Quality local support for our valued clients is our top priority when it comes to Support Desk services.


To ensure that our team is meeting and exceeding our goal of service excellence, we listen to our clients through the Smile Back Program.  Smile back is a tool we implemented in March of 2016.  Since then, we have been encouraging our clients to give us feedback on each service ticket we work on with them.  The results have demonstrated our commitment to excellence.

A recent report showed that our response rate for this program is at 65.5%.  That number is remarkable, if you consider how busy our clients are on a day-to-day basis. Despite this, they take the time to give our team the feedback it needs to continually improve.


And how did our team do?  The same report revealed that our positive responses are at 97.7 percent, 2.7 percent above the industry benchmark.  We also revived many positive comments like:

“Jim was so, so professional, smart pleasant and problem solved our long-winded problem until it was completed. The next day Ryan followed up to make sure we were happy”

“Miriam had an idea of what the problem was and quickly resolved the issue!  Thank you!!

“Nate was very helpful in resolving my issue and explaining why it happened and what to do if I experience it again. He was kind and courteous!”

And these are just a few of many.


The men and women on the Support Desk work hard to resolve our clients’ issues, so this type of feedback really makes their day.

Of course, nobody is perfect. We need to hear from our clients even when things are not going well.  In these cases, we have our Support Desk Manger and Account Managers who quickly follow-up to resolve any outstanding issues.

With our dedicated team, best of breed technologies, Smile Back program and dedicated Account Managers, Optimum Networking stays focused on what is most important—People supporting People.

PCs for People Partnership

You’ve heard about a “win-win” right?

Well, how about a win-win-win-win-win?

Optimum Networking’s partnership with PCs for People is just that.  Let me explain…

Win #1: Optimum’s Service

As a Managed Service Provider for over 160 clients, our customers have IT equipment they no longer need or can use.  This includes old desktops, monitors, laptops–even servers, switches and battery backups. As we do with all areas of IT, we solve these problems by providing our clients with a safe and efficient method of disposing of this “e-waste”. For Optimum clients, their IT problem is our opportunity for a solution.

Win #2: PCs for People

PCs for People is an e-waste recycler Optimum partners with.  They provide safe, responsible disposal of e-waste:

PCs for People provides free pick up and recycling* of electronic waste from businesses, educational and governmental organizations. PCs for People has both NAID AAA and R2 certifications, meaning your data is protected through strict adherence to the highest standards of information destruction, hard drive sanitization, and all recycling is environmentally responsible. Since PCs for People accepts nearly all electronic waste – including computers, peripherals, monitors, cables, drives, and more – you need just one company.  Read more about their awesome program at:

Our primary concern at Optimum Networking is the safe, secure management of all our clients’ equipment–including equipment they no longer need.  But PCs for People goes far above and beyond just recycling e-waste, which leads to…

Win#3: Giving Back

PCs for People gives back to the community. Once the critical data is disposed of, PCs for People repurposes the equipment they harvest when possible, and they become a critical resource to nonprofit businesses and deserving individuals who need technology to help themselves and others.  They also provide low-cost internet for adults and children in need.

In addition, PCs for People has been recognized by the Denver Metro Chamber of Commerce (also an Optimum Client) for their Impact Denver Program.  This program recognizes leading nonprofit organizations that impact our communities and assists them with leadership development and exposure. Read more at: .



Win #4: The Current Demand

We are in the middle of a crisis that most of us have never experienced in our lifetimes.  For many of us, we have access to technology so we can quickly pivot and work from home.  While this is not ideal, our children can school from home on their parent’s equipment or learn on their own computers.

But we are not all so fortunate.  Think about men and women who have lost their jobs, and do not have computers and laptops they can use to work (or look for work) from home.  In the future economy, working from home on computers will be critical if not required. Due to our current crises, this has quickly become the new reality.

Children are also in desperate need. School districts are doing all they can, but the demand for computers so students can safely school from home is out of control. This may not change either once the pandemic is under control.  Now that the districts know they can do more remote learning, they may require more home engagement on snow days and other days kids would otherwise be in the classroom.

Joe Turnbough—founder, co-owner and CEO of Optimum Networking—is proud our partnership with PCs for People. Joe believes in giving back whenever possible, and relationship offers a natural way to accomplish this.

Win #5 Give Back to build a better world…

It is currently winter, and it is cold outside.  Most of us have a jacket, hat, gloves to keep us warm.  If we had an old coat or other warm clothing we no longer use, we would gladly share it with the less fortunate.

Computers are no different.  Look in your homes, offices and other places you use technology.  There is undoubtedly old equipment including desktops, laptops, tablets or cell phones that is doing you no good, is taking up space, and if there is data on them, may be a liability for you personally and professionally. According to John Sharer—Regional Account Executive for PCs for People–Over 60% of PC for People clients have never owned a computer in their lifetime.  Think of what a difference you could make in someone’s life.

Contact Optimum Networking or PCs for People today by clicking the link below or giving us a call.  We will help you donate your equipment in a safe environmentally friendly way.  A burden for you could prove to be a lifeline for a child or adult in need at this critical time in their lives.

Thank you.


Optimum Networking

Grateful Thankful

During this holiday, at a time when things we once took for granted are now often inaccessible, it is an even more crucial time to express thanks.

Thanksgiving is a wonderful thing to do, and “thanks-getting” is a wonderful thing to receive.

Here at Optimum Networking, our engineers and staff are focused on our clients’ success. Busy professionals who are stressed out about their computer issues call us for a quick resolution so they can get their jobs done.  This can be a thankless job some days, but other days, our engineers get amazing feedback.

For example, here are a few of the testimonials we have received:

“I contacted Optimum Networking when my previous provider was falling short both in project and ongoing support.  I’m the IT Manager of a growing company and my team and I needed reliable support.  Optimum Networking worked with us on a migration, SharePoint project and helped us integrate the technology of a company we acquired.  We then contracted them to support our network and servers and they are on call for when my team and me need additional advice or assistance.  They have been professional, well organized and efficient. It is a relief compared to previous vender experiences.  The biggest complement I can give Optimum is the degree of personal trust and integrity they put forth in every interaction.  Calling them with a problem is like calling a trusted friend who really cares about your issue.”

“As the office manager for a small but growing business, I’ve done my best to leverage our employee’s expertise and have called in some ‘one-off’ contractions, but in the end, our IT needs got too much.  We were having persistent networking issues that limited our productivity, and then we had major issue with our Microsoft 365.  Optimum Networking was able to quickly address the issue, clean up our network, and will provide the proactive support our company needs to function at peak performance.  The ownership was very grateful that I found Optimum Networking, and I am too.  Thanks Optimum!”

“To all of you (Regarding making an emergency stop after a power outage) –That was stellar customer support and I really, really appreciate it!”

“This is an overdue thank you note.  I want to personally thank you for the excellent customer service and account support you have provided to FDG Products. Your special attention began from the very inception of the services provided by Optimum when we had an “IT crisis” with a viral email. You responded immediately to give us the proper technical support.  My Administrator has informed me that you personally follow up on all issues that require special attention. We are pleased with the services provided by Optimum Networking and I can say that much of that customer satisfaction comes from the fact that we have the ideal Account Manager.”

“Optimum Networking has been the best information technology addition to our company since the advent of the personal computer!”

When our hardworking engineers hear feedback like this, it makes everything they do worthwhile.

Not only are our clients thankful for us, we are deeply grateful for our clients.  We know everyone has a choice of IT providers, and we will continue to earn your business and trust through hard work and dedication to our core values:

Gratitude      Integrity          Trust          Optimism           Commitment          Service Minded

I would like to personally thank all of our clients both for what you do to make our world a better place, and for continuing to trust Optimum Networking with your IT Support.

Happy Thanksgiving!

Jonathan Defez
Business Development Manager
Optimum Networking

What Backup, Disaster Recovery (D/R) or Business Continuity System is Best for your Company?

One of the most crucial things Optimum Networking does for our clients is ensuring their systems and data are securely backed-up. If an IT professional or Managed Service Company is not doing this, they are not doing their job.  Business owners and people in charge of IT for their companies cannot, and frankly should not sleep well at night unless they have a reliable, secure and monitored backup process in place.  There are too many things that can impact your business and data, from user error to hardware failure, and the potential natural disasters.  Currently, the most dangerous threat is everyone’s vulnerability to cyber-attacks.  Backups play a critical role in cybersecurity and will be discussed more in a future article.

So, what is the ideal backup solution?  How would a non-technical professional know if their backups are where they need to be? And what should their expectations be when it comes to retention and recovery?

To answer these questions, we need to start by defining different levels of backups and expectations.  Optimum Networking works with our clients on each of these levels depending on their budget, need, and expectations.


Basic Backup

To ensure you have a basic backup, you need to cover these three bases:

  1. You are backed-up locally
  2. You are backed up in the cloud including disperse geographies
  3. The backup process is monitored and tested periodically

If you are not doing these three things, I have bad news for you.  You are not backed-up.  Optimum Networking’s basic backup plan ensures all these critical elements are managed on an ongoing basis, and we have dedicated engineers keeping an eye on the process. This includes but is not limited to all the files and data on your premise and cloud servers, data saved on workstation hard drives and emails on Exchange—cloud or local.

The advantage to basic backup is it is affordable and unlimited.  Optimum Networking’s plan offers an unlimited amount of storage in the cloud and covers all the bases. We also include a Microsoft 365 backup that covers your hosted Exchange (email) OneDrive, SharePoint and TEAMs environment.

The disadvantage is time to recover.  For small, corrupted, or lost files or emails, our Support Desk team can do a quick recovery.  If a more catastrophic event occurs, however, it could take anywhere from 1-5 business days to recover depending on the amount of data and type of systems.


Disaster Recovery (D/R)

Disaster Recovery plans take your backups to the next level.  These plans typically employ on premise devices from partners like Barracuda or Datto, and while they check off all the “basic” boxes, these devices allow us to recover your data much more quickly.  Recovering data from these systems takes anywhere from a few hours to a single business day. We are also able to better test these systems, and their reporting often meet higher compliancy standards than the basic backups.

These systems are more expensive to set up and maintain; however, if your IT systems are mission critical to your business process, or if you have stringent compliancy requirements, the short-term cost will mitigate a potential disastrous outcome.


Business Continuity

Business Continuity is the highest level of Disaster Recovery plan. These plans ensure redundancy of systems so that if anything goes down, your systems will continue to function either automatically or at the flip of a switch.  This often includes multiple sources of bandwidth and cloud systems, data centers and other providers.  These plans are designed in such a way that if anything catastrophic happened at your HQ office, your employees could simply go to a different location, home or to a coffee shop, anywhere in the world, and continue to work seamlessly.

These plans are best suited for companies who would be in a situation where they could lose thousands or even tens or hundreds of thousands of dollars if their IT systems would break down. The investment in Business Continuity would have to be justified by this level of potential loss.



What is the best backup/Disaster Recovery plan for your company? As you can see, the answer is the same as the answer to many quandaries in life: It depends.

What is your budget? How much would your business suffer if you could not access your business-critical data for an hour or a day or several days? What regulations do your company fall under?

The Sales and Engineering team at Optimum Networking will help you answer these questions for your business and get the right system and plan in place.