Five Reasons to Outsource IT Support

As I meet new people in many businesses, I often discuss the reasons they should consider outsourcing their IT support. Many have different needs as some have just one “computer guy” where others have strong, fully staffed teams to move IT initiatives forward. The benefits to both types are similar yet the organization with a staff are often burdened with cost and in-particular expertise to handle the management and risk. There are many benefits to outsourcing IT, but let’s look at five important reasons to consider how your business provides technology solutions.

Five Reasons to Outsource IT Support

  1. Cost management –Trying to staff a full-service IT department is expensive. Consider salaries in a competitive market, constant training requirements and the loss of productivity of under-performing management and technical staff.
  2. Less risk – A third-party IT support provider allows your business to share the risk burden of your operations. Without ongoing training of technical staff and the need to constantly monitor threats, your business can suffer as it’s not focusing on its primary mission.
  3. Benefit from freed up resources –While I mentioned “fully-staffed” IT departments, I rarely come across any that are just that. Often resources are limited and are barely keeping up with patch updates, help desk requests and the overall health of the business needs. Outsourcing IT allows these resources to be used to advance initiatives faster, and operate as a partner to fill the technical gaps that exist with an in-house team.
  4. Third Party IT has the expertise –Along with budget and resource constraints, most firms don’t have the expertise to take on larger projects. Often a move, merger or other large IT priority can overwhelm current operations. Working with a third-party IT support provider costs less and can move a project forward on-time without additional training for current staff.
  5. Prioritize staff–There are more than five benefits to outsourcing IT, but one of the most crucial is using resources to re-focus on advancing your own business initiatives. When you’re not worrying about external threats or the constant need to allocate resources to IT, you can concentrate on what’s important: supporting and growing your business.

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