Managed IT Services Denver
Complete IT and Business Requirements Analysis
Your managed IT services begin with a complete analysis of your information technology and business requirements. This analysis includes evaluating your server and network environment, the day-to-day needs of your team, and your future goals. Our analysis is aimed at understanding everything you need now as well as how your business may scale in the future. Once we gather this intelligence, we can then build out the managed IT services that will best fit your company.
A Dedicated Outsourced IT Support Team
We then assign a dedicated team to your managed IT service. This team includes a support desk team who are on call to answer your questions from 6 am to 6 pm Monday through Friday; and an onsite engineer, (when applicable) who is problem-solving at your company as needed. You’ll also have an account manager who is on your team to ensure that we are meeting or exceeding your expectations. You can reach out to them anytime with any issue, and they will take care of you. This team will provide managed IT support, strategy and planning within your budget to ensure IT is driving your business goals.
Our managed IT services and support plans include:
- Unlimited remote support 6AM to 6PM Monday-Friday
- On call support for evenings, weekends and Holidays
- Antivirus (Webroot)
- Network and Cyber Security Support
- Server Support, updates, patches 24/7 monitoring for cloud and premise
- Onsite Engineers when applicable
- Service Level Agreement (SLA)
- Dedicated Account Management
- IT Strategy and Planning
- Procurement of new PCs, Laptops or Licensing
- Much more
Add Another Full-Time IT Manager Without Adding To Your Headcount
If your organization has reached the point that you need another full-time IT Manager because your current staff is stretched too thin, Optimum Networking can customize a plan to meet your needs. You get the service you need without adding IT staff to your employee roster.
We can take care of the desktops and users while your engineer manages the network and server environment, or we can manage the network and allow the IT Manager to focus on your users.
Chief Information Officer As Needed
Perhaps your company has grown, and now you need big picture oversight of your IT department but can’t afford to hire a full-time CIO (or virtual CIO). We can provide both short term and long-term IT strategy that will make your internal team perform like rock stars.